Privacy Policy

1. Who we are

Authentic Experience connects travelers with state certified independent tour guides in Florence, Italy. This policy explains what information we collect when you use this website or book a tour, why we collect it, and what rights you have over it.

2. Information we collect

When you submit the booking form on our Home or Contact page, we collect the information you provide directly: your name, email address, preferred tour, date, time, number of guests, and any special requests you add. We do not collect payment details through this website — no payment is required at the booking stage.

3. How we use your information

We use the information you submit to confirm your booking request, match you with the right guide, and reply to your enquiry, typically within 24 hours. We do not sell, rent or trade your personal information to third parties, and we do not use it for advertising.

4. How long we keep it

We retain booking enquiries only for as long as needed to arrange your tour and to keep basic records for accounting purposes, after which they are deleted.

5. Cookies and analytics

This site does not use tracking cookies or third-party analytics. Fonts are loaded from Google Fonts, which may log standard request information (such as your IP address) as part of delivering the font files.

6. Your rights

You can ask us at any time what information we hold about you, ask us to correct it, or ask us to delete it. To do so, send us a message.

7. Contact

Questions about this policy can be sent via our contact page.